FREQUENTLY ASKED QUESTIONS
Answers before you book.
Sessions, retainers, outfits, posing, galleries, vouchers, editing, delivery, and policies—clearly explained.
Where is Highness Media located?
Highness Media is based in the Atlanta, Georgia area and serves surrounding communities, with select travel availability.
How do I book?
Choose the matching option on the Book page. The Signature Portrait Session books directly through the Highness Media client system, including the agreement and $50 non-refundable retainer. Family sessions, events, weddings, and custom photography begin with the Studio Ninja inquiry form. Calendly is used only for consultation calls. Professional editing and vouchers begin with their dedicated request forms.
Do you offer mini sessions?
Yes. The $175 Highness Mini includes 30 minutes, one person, one outfit, one preselected outdoor location, a curated proof gallery, and five professionally edited photographs. Limited Seasonal Minis are $125, paid in full, and include 15 minutes, one person, one outfit, one fixed setup, and three professionally edited photographs on announced dates.
How many poses are included?
There is no fixed pose count. Felice provides guided posing throughout and adjusts posture, hands, angles, and expression according to the client, location, and creative flow.
How many photographs are taken?
A Highness Mini generally captures approximately 50–100 photographs, while a Signature Portrait Session generally captures approximately 100–200. Capture counts are estimates, not guaranteed deliverable totals. The proof gallery is curated before selection.
I purchased through Airbnb or Groupon. How do I book?
Use the Redeem a Voucher form before scheduling. Highness Media will validate the voucher, confirm its exact inclusions and promotional restrictions, check eligible availability, and send the correct scheduling instructions. Groupon offers do not replace or discount the Signature Portrait Session unless the offer expressly says so.
Can I upgrade a voucher package?
Available upgrades may be added after validation. Studio rental, travel, extra people, additional images, rush service, and other add-ons are separate unless the voucher specifically includes them.
Is a retainer required?
Portrait sessions require a $50 non-refundable retainer. Events and weddings require a signed agreement and 30% non-refundable retainer. Retainers apply toward the remaining balance. A validated prepaid voucher follows the terms shown on the original offer.
What happens after I book?
You receive next steps for planning, forms, contracts, payment, preparation, location, and wardrobe.
How long will my photographs take?
Signature Portrait Session edits are delivered 7–10 business days after you submit your selections. Other services depend on image quantity, project complexity, and current workload; the expected delivery window is confirmed in writing.
How will I receive my gallery?
Through a professional online gallery such as Pixieset. Portrait clients first receive a curated watermarked proof gallery for selecting the number of photographs included in the package.
Do you provide unedited photographs or RAW files?
No. Proofs are curated to remove duplicates, blinks, test frames, missed focus, and technically unsuccessful images. Fully unedited photographs and RAW camera files are not delivered or released.
Can I receive more photographs?
Yes. Additional professionally edited photographs are $25 each. A color-corrected gallery upgrade starts at $150 and generally includes approximately 40–75 usable photographs with basic exposure, color, and crop corrections. Advanced retouching is not included.
Can you edit photographs taken by someone else?
Yes, when you own the photograph or have permission from the copyright holder. High-resolution JPEG, TIFF, PNG, or original camera files are preferred.
Can blurry or low-resolution photographs be repaired?
Some improvement may be possible, but missing detail cannot always be recreated. Feasibility is assessed before a quote is finalized.
Do you offer rush editing?
Rush service may be available for an additional fee and depends on current capacity.
Can you remove people, objects, or replace a background?
Yes, subject to file quality, image complexity, and available background detail. The goal is always a believable result.
What happens if it rains?
Outdoor sessions may be adjusted, relocated, or rescheduled according to the cancellation and rescheduling policy.
How do I find event photographs?
Open Find My Photos and use the single Match-Day Gallery. Browse by event date and approximate photo time.
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