Terms and Conditions

Please read these terms before booking or submitting files. By using the website, submitting an inquiry or voucher, accepting a proposal, paying a retainer, or engaging Highness Media, you agree to the terms that apply to that activity. A signed service agreement controls if it directly conflicts with these general website terms.

1. Business and services

Highness Media is an Atlanta, Georgia photography and creative-media business offering portraits, family sessions, events, weddings, hospitality and brand content, short-form media, creative projects, and professional photo editing. Website descriptions and prices are starting points unless expressly stated as fixed.

2. Quotes, scope, and booking

Final scope, date, location, timing, deliverables, turnaround, travel, studio fees, permits, assistants, usage, and add-ons are confirmed in writing. A quote is not a date reservation. A booking becomes effective only after all required documents, retainer, and information are received and Highness Media confirms the reservation.

3. Prices, payment, and taxes

Portrait bookings require the stated $50 non-refundable retainer. Events and weddings require the stated 30% non-refundable retainer and signed agreement. Remaining balances are due according to the invoice or agreement. Additional time, images, retouching, travel, studio rental, permits, rush service, commercial licensing, and out-of-scope work may be billed separately. Applicable taxes and payment-processing terms may apply.

4. Cancellation and rescheduling

The Cancellation and Rescheduling Policy is incorporated into these terms. Any non-waivable legal cancellation or refund right controls over a conflicting provision. The policies of Airbnb, Groupon, or another voucher provider may also apply to a prepaid promotional purchase.

5. Client responsibilities

The client must provide accurate information, arrive on time, secure necessary access and permissions, identify priority people or moments, supervise minors and guests, follow safety instructions, and communicate material changes promptly. The client is responsible for the conduct of participants and for obtaining permissions for locations, products, trademarks, music, artwork, or other materials not expressly assigned to Highness Media.

6. Creative direction and image selection

Highness Media retains professional and artistic discretion over posing, lighting, capture, framing, culling, color, retouching, sequencing, and final delivery while considering the approved brief. Capture counts are estimates—not guaranteed deliverable totals. Duplicates, blinks, test frames, missed focus, unflattering expressions, and technically unsuccessful images are removed at Highness Media’s discretion.

7. Proofs, edits, and revisions

Watermarked proofs are for selection only and may not be copied, posted, edited, screenshotted, or distributed. Packages include only the stated number and level of edits. Additional edits, expanded galleries, advanced retouching, and revisions outside the approved scope are billable. Fully unedited photographs and RAW camera files are not included, delivered, or released.

8. Delivery, download, and archiving

Turnaround estimates begin after required selections, files, instructions, approvals, and payments are received. Delivery may occur through Pixieset, cloud storage, file transfer, or another professional platform. The client must review and download files within the stated gallery period and maintain backups. Highness Media does not guarantee indefinite archiving and may charge a restoration or re-upload fee when recovery is possible.

9. Copyright and personal-use license

Unless a written agreement states otherwise, Highness Media retains copyright in photographs and original creative work. After full payment, portrait and family clients receive a nonexclusive, nontransferable license for personal display, printing, and personal social sharing. The client may not sell, materially alter, apply filters to, enter into contests, submit for publication, license to third parties, remove watermarks, or use the work commercially without written permission.

10. Commercial and event usage

Brand, restaurant, corporate, promotional, advertising, editorial, and other commercial uses require the license stated in the proposal or agreement. Usage outside the approved media, territory, duration, audience, or campaign may require an additional fee. Event guests may receive personal-use rights only when expressly provided.

11. Portfolio and publicity

Booking does not automatically grant Highness Media permission to publish a client’s likeness. Portfolio, advertising, website, contest, editorial, or social-media use is governed by the applicable model release, service agreement, or other written permission. A client may ask questions about release language before signing.

12. Client-provided and third-party files

By submitting photographs, video, logos, music, artwork, or other material, the client represents that they own it or have sufficient permission for the requested work. The client remains responsible for third-party claims arising from material they supplied. Highness Media may decline files or requests that appear unlawful, infringing, unsafe, deceptive, exploitative, or outside technical capability.

13. Photo-editing limitations

Editing results depend on source quality. Missing detail, severe blur, compression, clipping, low resolution, occlusion, and damaged files may limit what can be recovered. A preview or quote is not a guarantee that every requested change will be technically possible or invisible at every output size.

14. Safety, conduct, and refusal of service

Highness Media may pause or end work for harassment, discrimination, threats, illegal activity, unsafe conditions, intoxication, public interference, or unreasonable risk to people or equipment. Fees may remain due when the client, participant, or guest causes the interruption. This provision is applied consistently and does not permit unlawful discrimination.

15. Third-party platforms

The website links to or relies on services such as Studio Ninja, Formspree, Calendly, Pixieset, social media, payment processors, voucher providers, hosting, and file-transfer platforms. Highness Media is not responsible for a third party’s independent terms, privacy practices, outage, account restriction, or permanent storage. Clients should keep their own copies of confirmations and delivered files.

16. Disclaimer and limitation of liability

Except for express written commitments and rights that cannot be disclaimed, services are provided without implied warranties of a particular commercial outcome, audience response, or exact reproduction across screens and printers. To the fullest extent permitted by law, Highness Media’s total liability for a claim is limited to the amount the client paid for the affected service. Highness Media is not liable for indirect, incidental, special, consequential, reputational, or lost-profit damages, or for failures caused by third parties or events beyond reasonable control.

17. Indemnity

To the extent permitted by law, the client agrees to defend and hold Highness Media harmless from third-party claims, losses, or reasonable costs arising from client-supplied materials, missing permissions, unlawful instructions, participant conduct, or the client’s use of deliverables outside the agreed license. This does not apply to claims caused solely by Highness Media’s own unlawful conduct.

18. Governing law and disputes

Georgia law governs these terms without regard to conflict-of-law rules. Before filing a claim, the parties will make a good-faith effort for 30 days to resolve the dispute through written communication, except when urgent injunctive relief or a non-waivable right applies. Any court proceeding must be brought in a court with proper jurisdiction in Georgia. Either party may use an eligible small-claims procedure.

19. General provisions

If any provision is unenforceable, the remaining provisions continue in effect and the invalid provision will be limited to the minimum extent necessary. A waiver must be in writing and applies only to that instance. The client may not transfer a booking or license without written approval. Electronic records, acceptances, and signatures may be used. Headings are for convenience only.

20. Updates and contact

These website terms may be updated prospectively by posting a new effective date. Terms accepted for a confirmed booking remain governed by the applicable proposal or agreement. Questions may be sent to info@highnessmedia.com or 470-491-0029.